Monday, September 29, 2008

What should I write?

What should I write for the RWL staff newsletter?
I tried three different guesses this time, as to what would be a good newsletter contribution.

Now it's your turn. Use the Comment link to tell me what you'd really like to read about from me in the Staff Newsletter.
Or, would it be a better use of my time to make more cakes for staff parties? Should I write nothing at all?




Kae's Fun Times


In August, we went to Labrador to pick up our daughter Miriam from her last Katimavik post at North West River. (This is a picture of Miriam & camion 172, the the longest serving Caterpillar Model 789 truck, ever. It logged 105,630 hours before being retired from the Quebec Cartier iron mine at Mount Wright. It is now proudly displayed in nearby Fermont, Quebec.)



typical Labrador geography: Saddle Island, near Red Bay


I absolutely LOVED the scenery in Labrador... the flat, treeless, stark landscapes, rocks which were strangely green and white due to various mosses and lichens. This photo was taken on Saddle Island, site of a Basque whaling post in the mid 1500s. In nearby Red Bay, are the ruins of a 1540 chalupa (Basque whaling boat) which sank c.1540. Red Bay is an amazing historic site, well worth a visit.

Our trip out to Labrador involved three different ferries. The first was from North Sydney, Nova Scotia to Port aux Basques, Newfoundland (6 hours). The second was from St. Barbe, Newfoundland across the Strait of Belle Isle to Blanc Sablon, Quebec (a mere 1.5 hours, but what a rough crossing that was, I thought I would lose my breakfast, my son!!!) Then we drove up the Labrador Coastal Drive to Cartwright and took a smooth 13-hour ferry to Goose Bay.



Coming back, we decided to stick to land.

We ventured out on the Trans-Labrador Highway.
On the Labrador side, it is a well-maintained, straight, wide road, 100% gravel. Most of the time it was like driving on marbles. Stressful is an understatement. I suppose one could develop the skill, just as one learns to drive through snow.

tanker truck approaches on the Labrador Highway


And it was dusty. Here, a tanker truck approaches us, somewhere in the 291 kilometres of uninterrupted bush and beautiful lakes between Goose Bay and Churchill Falls.



Here, we meet the truck, and wave to the driver.


Although we didn't see any moose or cariboo, we did experience lots of wild life, most notably the black flies at Pinware Provincial Park, Labrador.

However, by creative use of bug suits, we found we could still sample Newfoundland's own brews in relative comfort ... until I woke up the next day to discover the little creatures had snuck in under my clothes and bit me all around my waistline.







Easy Steps to Accessibility

On June 6, 2008, Lois Johnson, Lisa Gayhart and I went to the OLITA Digital Odyssey at the new Canadian National Institute for the Blind Library in Toronto.

This year's theme was accessibility -- very timely, because by 2010, all public sector organizations -- including RWL -- must have customer service standards and policies in place. For example, how will we accommodate children with visual disabilities in storytime programs, how will we alert them beforehand about any barriers they might encounter, how will we train staff -- tonnes to think about! No wonder the event was sold out!

The good news is some barriers are easy to remove. Karen McCall, who lives in Paris, Ontario, and who I met on the subway going to the conference, told us how simple it is to create barrier-free documents.

Simply add alt text for the images you use in PowerPoint slides, and use placeholders instead of adding in text boxes to your slides. Then screen readers can make sense of them.

In Word documents, create a template, and use headings and styles (the Format menu on your toolbar) instead of bolding and italicizing words as you go along.
>Reason: Screen readers can't pick out the format codes.
A screen reader would read this sentence as
"a bold screen reader regular would italics read bold italics this italics sentence regular as"
Now, wouldn't that drive you crazy!!

The Keynote Speaker was awesome! Entertaining, informative and myth-busting, John Draper of Together We Rock challenged us to put people first, not the disability. He had lots of humorous stories about his life as a non-verbal person relying on adaptive technology (a symbol board, screen readers, voice synthesizers) to communicate. Some stories were poignant, some just made you downright mad! Click here for a sample click from his presentation.

My favourite quote from John's presentation was one he borrowed from Gary Bunch:
"You learn to include by including".
I hope that will inspire all of us at RWL as we work towards inclusivity.





Sunday, September 28, 2008

What's new at the office

You've heard from branch staff who've attended Kempenfelt about the good food, the action-packed agenda, the good food, the great stuff they learn, the good food, the great people they meet from other libraries, the beautiful surroundings, and... did I mention the good food?

What do the CEOs do while Helene and the front-line staff are working away in the classroom?

We have two meetings.

First is the semi-annual business meeting of the Ontario Library Consortium, where heads of the 19 member libraries decide on future projects and future direction.

A highlight this year was meeting our new Sales Rep (acting) and seeing SirsiDynix's new discovery tool, called Enterprise 1.0. (OLC hasn't had a sales rep for three months, which means we couldn't move forward with any new products. So now we can buy things, at least in theory...)

Two great things about Enterprise are fuzzy searching (meaning you can spell words wrong and still find what you're looking for, just like you can with Google) and faceted searching (you get lists of all the subjects, authors, formats, and material types your search phrase pulled up, so it's easy to branch off into one of these).

However, the product OLC has been trying to buy since 2005, federated searching, won't be available until we get to Enterprise 3.0 -- which is predicted for "2009" (you'll notice no specific date in 2009 was cited :-) Cost of Enterprise? Unknown, but we know it won't be free.

On the other hand, there is Bibliocommons' discovery tool, which is fully operational now on Oakville Public Library's website, and free to every public library in Ontario. This tool lets people add annotations, ratings and tags, and create lists, just like in Amazon. You can search the normal (= old) way, or click to see what your favourite reviewers have recommended lately, or search by user-generated tags, or ... endless other ways.

Not surprisingly, OLC voted to proceed with a one-time installation of Bibliocommons, pending investigation by its technical consultant, Katherine Slimman, and its members' systems librarians.

The second CEOs' meeting is ARUPLO, where administrators of rural and county libraries like ours discuss common concerns and solutions to problems. Katherine is RWL's rep on this group, so Kempenfelt is my once-a-year time to attend these meetings. Typically, we get updates from the Ministry of Culture about its changing priorities and programs, chat about a couple of issues, then move outside for informal information sharing.

This year we had three very interesting, very information-packed, presentations. We hardly got out of the classroom in time for dinner!

First was a discussion about the annual ARUPLO Benchmarking Exercise, whereby the 16 ARUPLO libraries submit statistics on branch size, number of programs, circulation, etc. to see if they meet the Guidelines for rural libraries. Most systems haven't been meeting the benchmarks. This led to interesting discussions about whether we have the right measures, and even more fundamentally, are we asking the right questions in the first place? Should the ARUPLO benchmarks measure process efficiency -- best practices, the most efficient way to do things? Or should they be standards setting -- measuring the hallmarks of a healthy library system?

We could have spent the whole afternoon on that discussion, but instead appointed three people to undertake further study and moved on to the next report.

ARUPLO engaged a Goderich architect to test out the ARUPLO guidelines for small branch library buildings, to see if the recommended minimum 2500 square foot building could accommodate all the minimum requirements for seating, public PCs, collection size, etc. He ended up doing six iterations, applying the various [contradictory] standards in different ways, and concluded, No, you can't do it all in 2500 square feet. The architect concluded you'd need at least 3300 square feet, to implement the existing guidelines, which are based on a 1985 Ministry of Culture publication.

However, 1985 accessibility guidelines don't work in 2008. In 1985, librarians were content with book stacks 6 shelves high. In 2008, even 4 shelves high is pushing the limits of "accessibility". Wider aisles are needed for bigger wheelchairs, and motorized scooters.

We could have spent the whole afternoon listing all the various issues that need to be considered, but instead asked two CEOs to set up an online brainstorming session for us, and think about applying for Library Strategic Development Funding in 2009. Then we moved on to the next report.

David Allen, newly appointed CEO of the Federation of Ontario Public Libraries, reviewed FOPL's recent accomplishments and strategic plan. He also outlined a proposal to include ARUPLO libraries as associate members of FOPL.

As a Library Advocacy Now! trainer, I was extremely impressed by the Federation's textbook-perfect Advocacy Plan to improve the strategic position of Ontario's public libraries in the political arena. Allen knew he faced a less-than-sympathetic audience: ARUPLO membership costs $600 a year and gets us the highly sought-after Kempenfelt Training Conference; FOPL membership is around $3000 a year, for a promise of future political clout. A tough sell, but he didn't back down. I appreciated his courage and honesty.

We could have spent the whole afternoon discussing this topic. But we were saved by the dinner bell. FINALLY!!!!!







Trying to keep up with my little sister

Museum Hill, Santa Fe, New Mexico Feb 2007



This photo was taken February 17, 2007 at the Museum of Indian Arts and Culture, on "Museum Hill" in Santa Fe, New Mexico -- so called because that high point of land has at least 7 different museums on it. The sculpture was part of an exhibit of Allan Houser's works.

I went to Santa Fe to visit my sister Marg, who moved there from Ann Arbor Michigan in October 2006.

Marg, three years younger than me, decided she wants to live in the desert. She moved first to Santa Fe, New Mexico, and then last fall she and her husband moved again, to Tucson, Arizona.

So far, I've only seen one of her desert homes. I went to Santa Fe in February 2007.

I fell in love with the desert too. This photo may show you why.

Red Rocks at Jemez, New Mexico

Friday, September 19, 2008

Interesting article about 2.0 -- I totally endorse!

http://www.lyponline.com/infocus/0908/In_Focus.htm
This piece sums up my thoughts exactly.
No Techno-Lust,
More User Focus

If this project ends up just attaching some "cool tools" to our website, I'll be very disappointed.

Fresh Thoughts on Web/Library 2.0
By Rob Cullin

You need to blog. You need to Wiki. You need a Facebook/MySpace account. You need to get into Second Life. Haven’t we all heard enough of this in the last year or so? When we can barely find the time to do the work we already have, how can we find the time to do these “new” things, and why should you even care?

Maybe we should all start spending less time on the “cool tools” and more time on listening to what our customers (current and potential) really want and need. Making the library better and easier to use should be our first priority. How we attract more people to use the library should then be the second priority since it won’t help as much to attract new customers if your “product” isn’t as good as it can be. Plus, if your library is great and meets the needs of your customers and community, some of the challenge of attracting more customers will take care of itself.

Our real intent should be focused on making our library’s environment (physical spaces, cyberspaces and, most importantly, person-to-person interaction) participatory, collaborative and community/customer driven.

It should be more about what our communities want, and less about what we – librarians, staff and trustees – think our community needs. Or, worse yet, what we personally prefer.

Sunday, September 14, 2008

Kae's first steps

I'm excited about lurking on this course, and intend to do everything and follow along with everyone else, even though I am unofficial participant #16 from RWL, one over the quota.

I hope this course will be the push I need to get me to actually try out and use some of the cool things I have heard about for about three years now.

I don't mind everyone else in the project reading my post, but I'm not so sure I want the whole wide world to see this. I wonder if there is a semi-private way to set up a blog -- so it gets shared with only the people you want to see it.

Answer to my own question: I just read the help and see I can control this in settings. I can choose either to make it totally private, or to let only users I choose see it, or (the default) open it up to the whole world.

I guess for now I will leave it open, but maybe I will change that to people in the project later.

I wish there was a quick way to enter an email list (email group, without typing in dozens of email addresses.